The policy of wills must be reformed to prevent people being ripped off, the Legal Ombudsman has actually cautioned.
Around 180,000 wills are written by non-lawyers every year, and are exempt from the complaints handling body. But a report by the Legal Ombudsman has actually gotten in touch with the government to open up their services to those utilizing non-regulated providers.
A Ministry of Justice representative said more could be done however more policy was not always the response.
‘Room for improvement’.
A spokesperson stated: that when people write a will it is very crucial for them to have peace of mind that their affairs will certainly be dealt with how they desire them to be. That is why we have actually agreed with the Legal Services Board that there is space for improvement in this area.
However we are not persuaded that regulation is the best way forward – we believe other options should be explored initially, including much better guidance for professionals and making better use of existing consumer info and security.
The Legal Ombudsman’s report declared that wills and probate were the 3rd greatest source of received problems, which the marketplace was “dealing with a variety of quality concerns.
It concluded that all customers of wills and probate provider need to have access to redress.
Excessive costs, hold-ups and a failure to follow instructions were a few of the usual issues dealt with. However the independent body is only enabled to take on wills prepared by regulated service providers.
It stated that a lack of regulatory oversight implied that customers could be entrusted no alternatives if they were “swindled by the provider.
Chief Legal Ombudsman Adam Sampson said: that wills can be prepared by anybody in concept. For people on a spending plan, this develops headaches about the standard of service one might reasonably anticipate. It likewise implies some individuals will certainly have access to help if things fail, while others will not. We want the government to at least consider a voluntary ombudsman plan into which company can opt themselves. Provision currently exists for the Lord Chancellor to make this happen.
Claims for mishandling a deceased estate rose three-fold in 2013, with 368 claims lodged in 2013 compared to 107 in the previous 12 months, according to figures from the Chancery Division.
Last year, Justice Secretary and Lord Chancellor Chris Grayling declined the advice of the Legal Services Board to make will certainly composing a reserved legal activity.
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